I have graduated and no longer have access to the email I registered with. How can I change it in VitalSource Bookshelf?
A. Great question. Simply send an email to support (at) VitalSource.com, and tell us the school you atended, the graduation date, your old address, and your new address. We’ll also need the names of the computer you registered, for security purposes. If you would like to have this done over the phone, please provide your phone number, including area code (and country code, if not in US/Canada) and a good time to call you. We regularly work 9am – 7pm Eastern (US) time. We will contact you and get your answer to the security question you used at registration (to verify identity) and make the change for you. Q. I was given a link to download a book but it isn’t working. When I TRY the link it says page can not be found. The link looks like this: store.vitalbook.com/redeem/ABCDEFGHIJKLMNOPQRS123 A. This probably means you have no account on our server. You will have to download Bookshelf and create an account before the link will work. This is a different account than the publisher account
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