I have forgotten my BCeID password. Who should I contact?
BCeID passwords cannot be recovered. If you cannot remember your password, go to the BCeID website at www.bceid.ca, log in with your BCeID, and then choose the Manage My Account link to answer your three challenge questions. This will allow you to choose a new password and continue. You set up these three challenge question and answers when you set up your BCeID account. If you have forgotten your password and cannot answer your three challenge questions then you must be re-identity proofed before proceeding (by following the instructions on the screen). Or, contact the BCeID Help Desk which is available to assist you, 7:30 am – 7:30 pm, Pacific Time, Monday to Friday excluding statutory holidays.
