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I have expanded my product contract area, but can view the new entitlement in OS OnDemand. Why?

April 26, 2017area contract Entitlement Expanded ondemand OS Product view

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I have expanded my product contract area, but can view the new entitlement in OS OnDemand. Why?

1 Answer

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Posted

When you expand your contract area, this has to be updated in our systems before you can view your entitlement in OS OnDemand. This should take 2 working days. For example, if you expand their contract on Monday the new entitlement should be available to view from Wednesday morning. If you expand your area on a Friday the change should be available on Tuesday morning. Please contact us if you are still experiencing problems after this.