I have emailed or phoned in a complaint on one or more occasions. Why havent I gotten a response?
Each complaint is dealt with on a case by case basis. Some are more complex than others. Emails will get the quickest response. If you are going to call the tenant hotline please leave a message that is brief and to the point. This makes it a lot easier to follow up on the situation. In certain cases we must contact professionals to set up appointments and make the repairs. We try to deal with complaints as rapidly as possible, but we need you to cooperate with us in order to make the process move smoothly. First of all, when you file your complaint, be sure to clearly leave your name, address, complaint, and contact information. If everything is left clearly we will contact the necessary parties and you should receive a prompt response. If repairs are necessary we will need to set up an appointment to gain access to your apartment. Appointments will be made between the hours of 9:00 AM to 5:00 PM, Monday to Friday. If you cannot be available during these hours you can leave a copy of
