I have downloaded a .exe file from the STEPS server, but when I try to run it it does not work. What is going wrong?
v The most common cause of this is a failure in the downloading process. Unless you are watching very carefully, you are unlikely to see any failure messages when your Web browser downloads a STEPS archive. To help you check that downloading has been completed satisfactorily, the file size is given alongside each file in the download lists. You should check that the downloaded file size is exactly the same as that given on the Web page from which you downloaded the file. If they do not match, you will have to download the file again. A download failure is rarely the result of a problem at our end, but is usually a network problem between you and us; there is nothing that can be done except to be patient and try again at a different time (the morning – UK time – is usually better than the afternoon).
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