I have clicked on the link in the email (or entered the tracking number at usps.com), and USPS says that they may not have received the package. What is happening?
In rare cases, USPS may be negligent in scanning the tracking barcode upon picking up the package. This produces a default message on USPS.com acknowledging that the tracking number has been generated, but not acknowledging receipt by USPS, and it indirectly implies that perhaps the package did not ship. If this occurs, please be assured that your order did indeed ship. Usually the tracking information shows up when the package arrives at the destination distribution center. If you still do not see anything on the tracking after a reasonable amount of time, please contact us. We guarantee every order.
