I have Caller ID but PhoneTray Dialup still shows N/A instead of callers number when a call comes in when Im online. What can I do?
A. Please check if you have Caller ID on Call Waiting service from your phone company. You need this service to see caller’s number when online. This is not the same as usual Caller ID. There are 2 types of Caller ID service: • Regular Caller ID which gives the caller’s name and number on regular calls • Caller ID on Call Waiting, which gives the caller’s name and number on call waiting. Make sure you got the second type. Phone companies can call it Call Waiting Caller ID or Call Waiting ID or Visual Call Waiting or Call Waiting Deluxe. If your phone displays a caller’s number when you get a second call while talking on the phone, you have the right service. If you have this service but still get N/A instead of caller’s number please try to select “PhoneTray Driver” instead of “Modem-on-Hold API” on the Troubleshooting screen. To access Troubleshooting screen click PhoneTray Dialup icon in Windows taskbar area in the bottom-right corner of the screen to bring up PhoneTray, click fourth
