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I have Caller ID but PhoneTray Dialup shows N/A instead of callers number when a call comes in when Im offline. What can I do?

April 26, 2017Caller comes DIALUP offline phonetray shows

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I have Caller ID but PhoneTray Dialup shows N/A instead of callers number when a call comes in when Im offline. What can I do?

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A. Most likely your modem doesn’t support Caller ID when offline. Unfortunately there are many modems that don’t support offline Caller ID. All V.92 modems support Caller ID when online but offline Caller ID decoding requires additional hardware parts on a modem, and some modem manufacturers do not install them to reduce cost. If PhoneTray Dialup displays callers’ numbers for local calls but not for long-distance calls, most likely you have distinctive ringing for long distance calls (sometimes called long distance call notification). Distinctive ringing means that your phone rings differently on long distance calls. Some modems can’t decode Caller ID if distinctive ringing is enabled. Please try to disable distinctive ringing. To do that you usually can dial *49 from your phone. If *49 doesn’t work please contact your phone company to find out how to disable distinctive ringing / long distance call notification.