I have BlackBerry OS 4.5 or higher installed on my device, but I still do not see “Download Attachment” menu option when opening an e-mail with an attachment. What do I do?
You may need to update the service books on your BlackBerry device. To update your service books, please go to your personal e-mail setup under the BlackBerry setup. You typically use this portal to link e-mail accounts with your BlackBerry. Once you log in, you will see an option to refresh service books. If you are using the BlackBerry Enterprise Server (BES), please make sure that it is upgraded to version 4.1.5 or higher.
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