I have been a patient several times at various Sacred Heart Health System facilities. Why am I asked for identification cards and insurance cards each time I visit?
Your insurance and demographic information is retained in our computer system from your previous visits. However, insurance coverage can change frequently depending on employer group renewals, personal coverage choices and particular reasons for the encounter such as worker compensation. Therefore, it is vital that we capture the correct insurance information for each visit so that we can obtain appropriate payment from your coverage plan. We also want to be sure that we have the current demographic information in the event we need to contact you. Customer satisfaction is most important to Sacred Heart, and our quality service does not stop after medical services have been performed. We in the Business Office know that your satisfaction with the medical services that we provide as Sacred Heart may be ruined by a bad experience with the billing office. So, we do our best to make sure we have all the correct information initially, so that the billing process will go smoothly, and you can
