I have attempted to pay online but have received the message Authorisation has failed. Why is this?
There are several reasons why this may have happened. • You may have made a mistake entering the card number. • Your credit limit may have been exceeded. In addition to an overall credit limit, some card issuers may impose daily limits and limits on the size of individual transactions. • The post code you entered is different from the post code held by the card issuing company. • Not all cards are eligible for online payments – please refer to the previous question. • The server used by the University’s Payment Service Provider is offline. This is unlikely as the service is available 24 hours per day 365 days per year but there are occasional ‘outages’ for maintenance which usually last no more than 30 seconds. If your card has been declined you may try again but, please, be aware that most card issuers allow only three consecutive attempts before the card is blocked for the rest of the day. In order to protect your confidentiality, the card issuing company will not tell the University
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