I have attempted to make a deposit on my account and I receive an error message stating that Deposits and Cashouts are disabled on my account. Why is this?
• If you receive a similar error message, your account will need to pass an additional Security review. In order to assist us with this review, we ask you to first check the inbox of your registered email account and provide us with the explanations and/or documentation requested in the email. Should you need to provide documentation, you may do so following the instructions below: Log into your account via the PokerStars Client Navigate to ‘Help > Contact Support / Upload Documents’ In the pop-up screen that will appear select ‘Security’ and the ‘Documents’ sub-category Browse to files on your computer and upload them directly to us. Please ensure you specify ‘Deposit issues’ in the Subject line and add you add any explanation requested in the Comments section of the pop-up. If you are not able to log into your account please scan or make a digital photo of your ID (front and back) and send it to security@pokerstars.com, or fax to: PokerStars Attn: Security Fax: 1-800-631-9050 (Toll f
