I have an Older Pass, issued by Redbridge, and I am moving to a new address. Who should I contact?
You should contact London Councils. This will be the case whether you are moving to another address in Redbridge or to another London Borough or out of London. If you are moving to another address in Redbridge you need to send current proof of your new address to London Councils so they can update your records. You will keep your existing Pass and you will not have to reapply or go back into the Post Office. If you are moving to another London Borough you should phone London Councils who will explain what you need to do. If you are moving out of London you must return your Freedom Pass to London Councils. It is an offence to continue to use your Freedom Pass once your sole or principal residence is no longer in a London Borough. We carry out regular reviews of addresses to check residency eligibility. If you have changed addresses and haven’t told us, your Pass may be cancelled.
Related Questions
- Who should a STAR member contact if they are changing their address and moving to a different, non-STAR location?
- I have a Disabled Pass, issued by Redbridge and I am moving to a new address. Who should I contact?
- I am moving from another London Borough into Redbridge. Can I just keep my existing Freedom Pass?
