I have a USB flash drive that will not work with my MediCap. What should I do?
A. If you have a MediCapture brand flash drive that does not work with your MediCap, please backup all images and videos from the drive onto your computer and then try formatting the drive as described in the next section. If formatting the drive does not correct the problem, please contact MediCapture Technical Support. If you have a non-MediCapture brand flash drive that does not work with your MediCap, please try the following three steps. Non-MediCapture drives are referred to as “third-party drives.” STEP 1) There may be files on a third-party flash drive that are not compatible with the MediCap. Some third-party flash drives come with files that automatically load when you insert the drive. For example, a manufacturer may have preloaded a security program on the drive that asks you for a password when you insert the drive in your computer. Although, these types of “auto-run” files are compatible with computers, they are not compatible with devices like the MediCap; they can “conf
