I have a problem installing or running jwSpamSpy. What can I do?
First, make sure you have read and understood the ReadMe notes, which explain how jwSpamSpy works and how it needs to be configured. You may try to uninstall jwSpamSpy from the Windows Control Panel and retry the installation. If this does not resolve your problem, you may contact us. It can be helpful if you provide the following information: • Short problem description • Details (screen shots) of the mail account settings in your email program • Version of jwSpamSpy you are using (see “Help | About …”) • Name and version of Operating System you are using (see Windows Explorer: “Help | About Windows”) • Name and version of email program you are using (see “Help | About …” in your program) • Registry Setting Information for jwSpamSpy (see below) Please note that if your problem involves not being able to receive email, it may be useful to contact us from a different email account, such as from another computer in your office or household or from a webmail account (yahoo.com, hotmai
