I have a dispute with my insurer regarding my classification, experience modification or interpretation of NCCI rules that are not addressed by department rule or regulation. How do I resolve this?
As with any dispute, you should first try to resolve the problem with your insurer. If you find that you are not getting a satisfactory resolution and you still feel that your position is valid, then you should contact the Insurance Consumer Service Section at 1-800-726-7390 and file a formal complaint. The Department will try to resolve the problem, but if this is not possible and you are still not satisfied, then you can make an appeal to the Missouri Workers’ Compensation Determinations Review Board by contacting the Property and Casualty Section at 1-573-751-3365.
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