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I have a Breeze Hosted service plan. What is my technical support entitlement?

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I have a Breeze Hosted service plan. What is my technical support entitlement?

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If you own a 5-User or 10-User Monthly plan, you have access to 5 phone and email incidents per month. If you have a Pay-Per-Use plan, you are entitled to 1 incident; additional incidents may be purchased on an as-needed basis.

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