I handle online reservations from my website, through a reservation request form. Why would I need a reservation system with instant confirmation?
In fact, a reservation request form does not guarantee a booking. Several correspondences should be followed up before the sale is actually closed. By having an instant confirmation facility in your reservation system, your hotel may enjoy various benefits such as: • Closing sales immediately, and turning your hotel website into a revenue center. • Avoid guests ‘shopping around’. • Make guests feel certain of their reservations. • Enhance guests’ pre-staying satisfaction as they are not disturbed by repeated back-and forth correspondence in making reservations. • Reduce the extra work of informing rates and availability. • Reduce the extra work of checking room allotment manually.
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