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I had already bought the application but the market is asking me to buy it again because my phone was reset to factory settings, old one died, or I have changed my email address?

April 26, 2017application asking bought buy email address factory market phone reset settings

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I had already bought the application but the market is asking me to buy it again because my phone was reset to factory settings, old one died, or I have changed my email address?

1 Answer

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• You will not need to buy the application again after a phone reset if you have logged in with the same account information again. • If you are unable to: please go ahead and buy it again. We have no way of getting you a download without buying again. Then send us an email with the name (and the Google Checkout order number) you originally bought the application under and we will cancel the previous purchase (which will refund your money). We have no control over the time lines in which Google actually credits your account but you will get an email of the cancellation. • If you have changed your email address, please repurchase the application and then send us an email to cancel the old purchase (and refund the money). Please include the Google Checkout order number of the previous purchase.