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I got an email saying the Trading Activity Report I ordered was attached, but theres no attachement. What happened?

April 26, 2017activity attached attachement email GOT ordered report trading

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10 Posted

I got an email saying the Trading Activity Report I ordered was attached, but theres no attachement. What happened?

1 Answer

0

10 Posted

The most likely scenario is that file was stripped by your email server. If this is the case, contact us at OTCBBFeedback@finra.org and request that the file be resent. In the future you should be sure to order reports in a .zip format. For security reasons, many email servers will not accept certain types of files and attachments. For that reason, when you order a report from OTCBB.com, you are given a choice in file types. All of the files that we send via email are zipped for greater efficiency. You have the opportunity to select .zip or .exe. Although .zip files require you to have the WinZip tool to unzip them for use, most email servers will permit .zip files. Self-extracting (.exe) files, while more convenient because they don’t require you to have Winzip to use the files, are often suspect and frequently stripped by a recipient’s email servers.