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I get logged out from my LivehelpGenie software. The software tells me that someone else has logged in from another computer?

April 26, 2017Computer livehelpgenie logged Software tells

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I get logged out from my LivehelpGenie software. The software tells me that someone else has logged in from another computer?

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A. This error may occur because you used the same username to login to LivehelpGenie from 2 or more computers. If you want to connect from two different computers, please see the question above. You may also sometimes get this error, because more than one copy of LivehelpGenie may be running on a single computer. In this case, you need to exit from the extra instances of LivehelpGenie that may be running on your computer.