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I get a message that says: “Error when loading the player, please restart the application or contact support.” What do I do?

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I get a message that says: “Error when loading the player, please restart the application or contact support.” What do I do?

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• Make sure you are not trying to open multiple version of the software at the same time. The software can only support one video screen open at a time. • Restart your web browser.

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