I get a message “Hardware Key Not Found” when starting FluorEssence™, but I know the hardware key is inserted. What can I do?
The following steps will give you more information about what’s happening • If you look in Device Manager (Right Click MyComputer Manage Device Manager) under “Universal Serial Bus Controllers”, you should see a entry similar to “SafeNet USB SuprerPro/UltraPro”. If this is visible, the system sees the device. • If you look in Services (Right Click MyComputer > Manage > Services and Applications > Services OR Start > Run > Services.msc), sometimes the SafeNet/Sentinel services need to be restarted. Locate the services and see if they say “Started” under status. If they do not, then Right click on the entry and Restart the service. • Reboot the computer • If you still get the key error message, please contact service for additional support. Q: I have DataMax and FluorEssence™ installed on the same computer. When I switch between applications, it appears that my instrument is sometimes loosing calibration. A: When switching between applications, it is always a good idea to restart the ins
