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I forgot my password and am trying to login using another PC at a different location. Why doesnt the forgotten password feature work?

April 26, 2017different feature Forgot Forgotten location LOGIN password pc

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I forgot my password and am trying to login using another PC at a different location. Why doesnt the forgotten password feature work?

1 Answer

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Our system watches your PCs IP address for security purposes. In order to use the forgotten password feature you must use a PC from which you have previously logged in from. If your PCs IP address has changed then you will need to contact Member Services at 800-649-0193.