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I find that Firewall Analyzer keeps crashing or all of a sudden stops collecting logs. What could be the reason?

April 26, 2017analyzer crashing firewall logs Stops Sudden

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I find that Firewall Analyzer keeps crashing or all of a sudden stops collecting logs. What could be the reason?

1 Answer

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Probable cause: Firewall Analyzer installation directory ‘ManageEngine’ is accessed by other applications. It is possibile that the inbuilt MySql database of Firewall Analyzer could get corrupted if other processes are accessing these directories. Solution: Kindly exclude the ‘ManageEngine’ directory (prior to version 6.0 it was C:\AdventNet or D:\AdventNet) from both the Backup process and Anti-Virus Scans.