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I don’t have access to the tape drive (in a different or remote location, disconnected, etc), do I still have to help HP troubleshoot to receive a warranty replacement?

April 26, 2017different disconnected don’t drive help HP location remote tape

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10 Posted

I don’t have access to the tape drive (in a different or remote location, disconnected, etc), do I still have to help HP troubleshoot to receive a warranty replacement?

1 Answer

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10 Posted

Yes, please refer to the warranty terms and conditions. Click here to view the HP Terms & Conditions (http://h18006.www1.hp.com/products/storageworks/warranty.html) .