I don’t get popup or Print Job Agent doesn’t track the local printer. How can I fix it?
A. Solution 1: If the print job agent installed on the client computer doesn’t show active in Print Job Manager Preferences –> Advanced –> Check Agent Status, go to client computer, find and run c:\program files\print job agent\print job agent\serverip.exe. If the IP address of Print Job Manager server is not correct, please enter the correct one and click OK button, then check Print Job Manager Preferences –> Advanced –> Check Agent Status. Solution 2: The local firewall settings on Windows XP or Vista may prevent agent from connecting to server (Print Job Manager). Normally when agent is installed and it is run first time, it will be added to the exceptions automatically. If not, lease add “pagent.exe” (e.g. C:\Program Files\PrinterAdmin Software\Print Job Agent\pagent.exe) exception in firewall settings (Control Panel -> Windows Firewall). You can also use group policy to add pagent.exe to the exceptions of Firewall settings on multiple computers at one time at Print Management
