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I didn’t log out of FinanceWorks, but when I try to view my accounts, I get a timeout error. Why?

April 26, 2017accounts Error financeworks log timeout Try view

0

10 Posted

I didn’t log out of FinanceWorks, but when I try to view my accounts, I get a timeout error. Why?

1 Answer

0

10 Posted

FinanceWorks times out after 20 minutes of inactivity. Remember it’s a single sign-on product through Online Banking, so if you’ve gone back to your Online Banking session and are working there, you will time out of FinanceWorks after 20 minutes. One thing to be aware of: When you log out of Online Banking, the browser window that displays FinanceWorks does not close until that 20 minutes of inactivity mark has been reached. So someone else can view the information displayed in that window, which may be a concern on a public computer. However, if that person tries to do anything or navigate anywhere else within your FinanceWorks session, they will not be able to because the session itself was ended when you logged out of Online Banking. Of course, you can close the FinanceWorks window yourself.