I didn log out of FinanceWorks, but when I try to view my accounts, I get a timeout error. Why?
FinanceWorks times out after 20 minutes of inactivity. Remember it is reached through NetBranch, so if you’ve gone back to your NetBranch session and are working there, you will timeout of FinanceWorks after 20 minutes. One thing to be aware of: When you log out of NetBranch, the browser window that displays FinanceWorks does not close until that 20 minutes of inactivity mark has been reached. So someone else can view the information displayed in that window, which may be a concern on a public computer. However, if that person tries to do anything or navigate anywhere else within your FinanceWorks session, they will not be able to because the session itself was ended when you logged out of NetBranch. Of course, you can close the FinanceWorks window yourself and should do so it you are working at a public computer.
