I did not purchase the software from the online webstore from my own computer. Can I still download and install the program on my own machine?
A. Yes, you may download and install the software on any computer at any time using the confirmation email that was sent to you after your initial purchase. The confirmation email you should have received after purchasing will contain a link allowing you to download the installer and workbooks. You can use that link to download at any time, but there is a limit as to how many times you can download the software. If you no longer have the confirmation mail, please let us know and we can send it to you again. Q. From the online webstore, I accidentally purchased the wrong operating system version of the software (e.g., Macintosh instead of Windows or Windows instead of Macintosh). How do I get the right one? A. If you purchase a program for the incorrect operating system, please repurchase the correct version, and then send a request for a refund to wssupport@simbio.com for the incorrect one. Q. I am supposed to purchase the software from an online webstore but cannot find the web page.
