I currently use free public instant messaging (Yahoo, Google, MSN, Skype). Why would I want to use Instant Connect Service?
Instant Connect provides administrative and security controls that are unavailable with public messaging services. The prevalence of private instat messaging within the corporate environment ensure that increasing attention will be paid to contain potential threats by both hackers and malicious users. It also ensure that all employees are using the same platform and not wasting their time determining which method of communication and features should be used thus preserving productivity.