I currently use either Direct Data Download (formerly Vz450) or Verizon Bill Manager, a CD-ROM format. What can I expect after the transition?
FairPoint will support a very similar electronic “flat file” bill delivery format know as FairPoint Electronic Billing Extract (FEBE) after conversion to our billing platforms. Up until the transition, your Direct Data Download bill delivery or Bill Manager will be unchanged, but following the transition your electronic billing will be in the new FEBE format. To ensure a smooth transition, we will be offering a free, 60-minute Webinar prior to the transition. To participate in this, please send your billing contact information to FEBEtesting@fairpoint.com. An informational letter and a series of follow-up e-mails will provide you with additional information regarding this transition.
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