I created an export file for my personal financial manager software, but some of my Lansing Board of Water and Light information is not in the file. Why?
The payment information you export must meet the following conditions: • The payments must be related to single bank account. If you’ve made payments using multiple bank accounts, you must select one account in the Payment Activity Search section and click Search to display the payments for that account. You can create several import files that contain the payment information for each bank account you made payments from. • You can’t export payments made using a credit card account. • The payment status must be scheduled, in process, or processed. You cannot export information about failed or canceled payments.
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