I created an export file for my personal financial manager software, but some of my American Electric Power e-Bill information is not in the file. Why?
The payment information you export must meet the following conditions: • The payments must be related to single bank account. If you’ve made payments using multiple bank accounts, you must select one account in the Payment Activity Search section and click Search to display the payments for that account. You can create several import files that contain the payment information for each bank account you made payments from. Note: If you have an unconfirmed bank account, the confirmation deposits and withdrawal are not exported. After the account is confirmed, these items are included in the export file.
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