I couldn have a water meter fitted and my charges are still based on the Chargeable/Rateable Value of my property. Can I apply to be transferred on to the Assessed Household Charge?
We should have checked to see if you would benefit from the Assessed Household Charge when we informed you that a water meter could not be fitted and set up a new account if this was the case. However, if you do not think this has happened, or you think you may benefit now, please contact us. By email Use our online form to send us an enquiry. Complete our online enquiry form By telephone Please call our Customer Centre on 0845 9200 888, open weekdays from 8am to 8pm and Saturday from 8am to 1pm (Textphone: 0845 7200 899). If you are trying to contact us from outside the UK, please call +44 1793 366011. To help us continually improve the quality of our service we record all calls. Write to us Assessed Household Charge Thames Water PO Box 286 Swindon SN38 2RA We aim to respond to all letters within ten working days or less.
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