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I changed the owners address, but it didn change the mailing address on the receipt, why?

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I changed the owners address, but it didn change the mailing address on the receipt, why?

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An owner’s primary address is used as their mailing address when generating and processing applications. When an application is processed, or an online order placed, a mailing address is attached to the order. That address is maintained historically separate from the Owner’s address. To modify the owner’s address as it appears on a receipt you need to rollback and modify the order itself. You can choose at that time to udpate the owner’s primary address or only update the mailing address for the receipt. At this time we do not maintain a separate primary owner mailing address and dog location address, but revisit it annually as it is something we ultimately do want to support. For steps to change an address, see: How to change owner address.

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