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I can view my Learning Pack Online premium content when the video window appears. What is wrong and how do I fix it?

April 26, 2017appears content learning online pack Premium video view window

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I can view my Learning Pack Online premium content when the video window appears. What is wrong and how do I fix it?

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If you can’t view www.charter.net or a premium content video stream: • Certain content providers may require that you enable Javascript and ActiveX controls to properly view their pages. For Internet Explorer, click on Tools, Internet Options, Security. Make sure that Java and ActiveX are enabled for your browser, and then save the system changes. • Alternatively, you can enable Cookies at this time in the Privacy settings. The “Default” security setting will switch on all three features at once. Click Apply to save the changes. • You may have outdated or incompatible versions of video playing programs on your computer. To check for the latest version of RealPlayer, Flash Player, Shockwave, or Windows Media Player, click on Get Plug-Ins, located in the footer of www.charter.net. This link allows customers to simply click and have their desktop scanned for available Plug-ins and those needed for optimal use of the services available through the portal. Clicking on this link will result