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I can control the volume in Remotescape. Whats wrong?

CONTROL remotescape volume wrong
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I can control the volume in Remotescape. Whats wrong?

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For Remotescape to control the volume of your A/V system, we need to have some details about your equipment entered into our installer web portal. Contact your Kaleidescape dealer or installer to have them configure volume control for your system.

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