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I can’t connect to Private WiFi’s VPN server. What should I do?

April 26, 2017Connect private server VPN wifi

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I can’t connect to Private WiFi’s VPN server. What should I do?

1 Answer

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Posted

While this may happen, it is not very common. Most connection issues are usually due to a poor or unstable wireless connection. If you are on a wireless network, try using a cable to connect and see if you still have an issue. If you are still experiencing problems connecting to Private WiFi’s VPN server, contact Customer Support. If you are viewing this from the Private WiFi website, go to Product Features or About Us and then click one of the three Customer Support buttons: Phone, Chat, or Email. If you are viewing this from the Private WiFi application, go to Help, and then click one of the three Customer Support buttons: Phone, Chat, or Email. Telephone support is available 9-5 p.m. EST, Monday through Friday. To reach Customer Support by phone, call (845) 468-0034. Instant message chat support is available 9-5 p.m. EST, Monday through Friday. To reach Customer Support using this method, go to http://www.privatewifi.com/Chat/. Email support is available 24 hours a day.