I can’t connect remotely to the DVR Software. What’s wrong?
Several possible factors: a. Failed to forward port http web server port on their router to the private IP address of the DVR Server. Most commonly setup as port 80 (web server) 5100 (data), and 5101 (mobile PDA). From the DVR, launch an Internet browser and navigate to http://canyouseeme.org. Check the three ports to ensure your ports are properly forwarded. If not, configure your router and firewall to allow port forwarding. b. Must select “Enable” for Remote Connection option of the Network Setup in the Setting menu. c. Check for Internet connectivity by navigating to www.google.com. If it does not connect, then the Internet and/or network is not setup properly. You would need to speak with your Internet Service Provider (ISP) or IT Network Engineer in this case, as it is outside our scope of business to setup/configure networks. d. A faulty Ethernet cable connecting your DVR to your modem/router. e. Attempted to connect wirelessly from the DVR Server to their router. You should use
