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I cannot download a file attached to a Knowledge Base document. What could be the reason?

April 26, 2017attached DOCUMENT download file

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I cannot download a file attached to a Knowledge Base document. What could be the reason?

1 Answer

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Ensure your Browser is setup to allow downloading files from a pop-up window. If you are using IE6 or IE7, depending on your settings, you may need to hold down the ‘Control’ key when downloading files.