I cannot access my RuneScape Jagex account. How can I cancel my subscription?
If you are no longer able to access your account, you should submit a password request to recover it. You can do this by selecting ‘Recover Password’ from the Account Management link, in the ‘Account’ drop-down on the RuneScape front page. You must be logged in to see this menu. Once the account has been recovered, you will be able to cancel the subscription by selecting ‘Cancel Subscription’ found in the ‘Account Management’ section of the RuneScape website, under the ‘Account’ dropdown. Here, you can either click on the ‘Account’ link or enter the details of the credit card you use to pay for your subscription. If you click ‘Account’ you will be led to a page that allows you to unsubscribe. For customers that do not subscribe using a credit card, it is only necessary to cancel direct debit payments, as all the other payment methods are one-off, non-recurring payments. To cancel a direct debit payment, please e-mail customerservice@paybycash.com If you are having difficulty cancelling
