I can see a batch in the “Audit” stage but can not access it in the “Update” stage. Whats the problem?
• If you are not the user of the batch, then confirm that you have batch access privileges in Operator Parameter/Security. • The batch may be hung up in an “in use” stage. Get the password for “Reset a batch record” from the helpdesk. Run the toolkit routine and enter through the fields without making any changes. Sometimes “touching” the batch in this manner will free it up. If you are not familiar with this function, then ask the Helpdesk to walk you through it. • If you recently changed the “Force Batch Integrity” option to YES on the System Parameters screen, it is possible that this batch might have been in process and does not have an “entered” total on the batch header. Go back into Document Entry and enter the batch total on the header. • If this is a Payment Batch, then special processing is required. You will need to ask the helpdesk to assess this situation. NOTE: If you print checks using third-party providers, please advise the Helpdesk of this fact; the following recommen
