I can not enter transactions and my button is grayed out?
The transaction button is grayed out because Water Solutions believes that you have started the process of billing your customers. Water Solutions does not allow you to mix the process billing your customers and receiving payments at the same time. Water Solutions watches the ENTER READINGS button and when it sees that you have clicked on this button it assumes that you are starting a new billing. However, if you have not entered any meter readings you can reset the Enter Transaction button. • Click on Reports. • Click on Detail Report – Click on print report. If no readings have been entered a window will be displayed indicating “No Data to Print”. • Close the Reports window. • Click on Post Invoices. – Since there is nothing to post, no information will be changed in your customers accounts. • Acknowledge the posting warning. • Your Transactions button should now be enabled.
