I can not connect via FTP using any of the secondary FTP accounts I created via the control panel, do I need to do something special to make them work?
No, you do not need to do anything special to make them start working. As with E-mail, you need to include is the @domain.com portion as part of the username. For example, if you created an FTP account for the “foo” directory, your FTP login would be foo@yourdomain.com. If you attempt to login with just the first portion (foo) you will either receive an error stating the account doesn’t exist (most common) or a password error if there is actually already a primary account using that login. We require the @yourdomain.com portion to log into E-mail and FTP secondary accounts so that you are not limited in your choice of account addresses. If we did not, you would then need to pick and choose between already existing system wide usernames.
Related Questions
- I can not connect via FTP using any of the secondary FTP accounts I created via the control panel, do I need to do something special to make them work?
- How do users of the Concerto Control Panel authenticate? Are special login accounts required just for Concerto?
- I have created an extra ftp account in the control panel. How does that person connect?
