I can access the remote viewing program but I can not get any video, what is the problem?
If you can pull up the program but can not get video feed it is usually due to one of two problems, the video card on the computer not being able to handle the video streams, or not having enough bandwidth to hand the video feeds. If you go to the run option on the computer and type dxdiag to run the DirectX diagnostic program, and then go to the display tab, what does it say the status is for direct draw acceleration, direct 3d acceleration, and apg texture acceleration? These all have to be enabled for the software to work. If the video card does not support these functions the software can not work with it. You could try upgrading the driver for the video card, but if that does not help you would need to use a different video card to run the program. Also, how much video RAM is on the video card? If you go to www.speedtest.net what does it say the upload and download speeds are for the connection?
