I called to the number on the screen and entered the code or sent an SMS containing the code, but I did not receive my season tickets. What went wrong?
If you followed all instructions on the screen, it is almost impossible for anything to go wrong. Remember the following: – do not close any browser windows – do not terminate your internet connection while making your call or sending the SMS – do not try to use the same code twice, follow the steps on the site a second time and use the new code – in case of SMS payments, be sure to press the Next button after it becomes available. Some other tips that might help: – if you have a firewall on your PC, try turning it off – turn off browser caching – do not use a proxy server, or turn off your proxy server’s caching For example, do not write down the code and the phone number, then terminate your internet connection and close all your browser windows. If you do that, you will not receive your tickets! If you are absolutely positive you did everything right, try using a different PC if there is another available to you.
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