I called the INS automated phone system and it says that my case “cannot be found at this time.” What is wrong?
We recently received an update from the American Immigration Lawyers Association (AILA) which further explains some information about INS Direct, the automated phone system of the INS. Issues have arisen with our clients and others that we speak to where the automated phone system will not have the most current updated information. For example, the automated system will say that the file cannot be found, or will not have information that a request for additional evidence was received, etc. The reason for these problems is that when the phone lines for INS Direct are down for any reason, information entered into the CLAIMS system (Computer Linked Application Information Management System), INS’ computerized database, does not get entered into the INS Direct System and is permanently skipped from being entered in the system. Basically, as we have been indicating in the past, if the automated system indicates that the file cannot be found or does not have some other information entered th
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