I Believe There Are Many Quality Standards and Frameworks Available. How Do They Compare and Overlap?
Most Quality Management Systems and frameworks, by their very nature, overlap with each other. The most common overlap will be in the areas of quality management, training, documentation audit and conformance. There are many quality methods available and being unsure which one to implement is understandable: for example, you may have heard of MOF, Cobit, CMM, TickIT, Six Sigma, ISO27001 and others. It is key to understand the scope and purpose of each one, and then to match this to what you are trying to achieve in your organisation. ISO20000 is unique in that it is a standard for external corporate certification that mirrors ITIL Service Management principles: • MOF, for instance, openly admits that it utilises ITIL principles, but also concentrates on the use of Microsoft products in its implementation. • TickIT works in conjunction with ISO9000 and focuses on application development and project management. • CoBIT focuses on corporate governance and can be used with ITIL and ISO2000
