I believe E-Mail notification allows us to define the collection of POP3 emails and convert them to incidents automatically?
If you want to receive incidents via email, and send notifications to your support representatives, you need to use “Email Automation” feature. You need to define valid POP3 server information (for receiving emails), and SMTP server information (for sending notifications). E-mail notifications are defined by using Service Level. There are three default service levels- bronze, silver and gold. Gold service level sends all possible notifications and the other two send only some of them. The users have been imported from the AD and IIS setup to disallow a non access and use windows integrated instead. When they load the login.aspx page their user name is correctly populated domain\user but the password field is blank. Can this field be populated so I can auto submit the form on load?
